Last updated: 6 March 2026
This policy explains how orders from Flippin’ Clothes are shipped and delivered.
Order Processing
Orders are normally processed within 1–3 working days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, processing times may occasionally be longer.
Shipping Carriers
We ship orders using trusted UK courier services including:
- Royal Mail
- Evri
- DPD
- Yodel
The courier used may vary depending on the size, weight, and destination of the order.
Delivery Times
Estimated delivery times after dispatch:
UK Standard Delivery: 2–5 working days
Delivery times are estimates only and may vary depending on courier performance and location.
Tracking
Where available, tracking details will be provided once the order has been dispatched.
Tracking information may be sent via email or made available through your order confirmation.
Delivery Address
Customers are responsible for providing the correct delivery address at checkout.
Flippin’ Clothes cannot be responsible for orders delivered to incorrect addresses supplied by the customer.
If an order is returned to us due to an incorrect address, the customer may be required to pay additional postage costs to resend the item.
Missed Deliveries
If a courier attempts delivery but no one is available to receive the parcel, the courier may:
- leave the parcel in a safe place
- leave the parcel with a neighbour
- take the parcel to a local collection point
- attempt redelivery
Customers should follow the instructions provided by the courier.
Delivery Confirmation
Many deliveries include tracking and delivery confirmation.
Once a parcel is marked as delivered by the courier, responsibility for the parcel passes to the customer.
If you believe your parcel has been lost or misdelivered, please contact us as soon as possible so we can assist with the courier investigation.
Lost or Delayed Parcels
If your parcel has not arrived within a reasonable time after dispatch, please contact us.
We will work with the courier to investigate the issue.
Courier investigations may take several working days to complete before a replacement or refund can be considered.
Damaged Parcels
If your parcel arrives visibly damaged, please:
- photograph the parcel and packaging
- contact us as soon as possible
This helps us resolve the issue with the courier.
International Shipping
If international shipping is available, delivery times will vary depending on destination and customs processing.
Customers may be responsible for:
- import duties
- customs charges
- local taxes
These charges are determined by the destination country and are outside our control.
Shipping Delays Outside Our Control
We are not responsible for delays caused by circumstances beyond our control, including:
- courier service disruptions
- severe weather
- customs delays
- industrial action
- incorrect delivery information provided by the customer
Contact
If you have questions about shipping or delivery, please contact us.
Email:
support@flippinclothes.com
Website:
https://flippinclothes.com
Business Address
Flippin Clothes
9 Springhill Road, Dawley,
Telford,
Shropshire,
TF4 3DG